Return Policy
- We do everything we can to inform our customers through our website as good as possible. Customers who buy through the website have the right to withdraw from the contract within 14 days without penalty and without giving any reason. The revocation period commences on the day following the delivery of the goods. The customer will do so in writing (by post or email) or send a notification via the return form before the expiry of the withdrawal period of 14 days.
- During the withdrawal period, the customer shall handle the goods and packaging with care. He/she will unpack or use the goods only to the extent necessary to assess whether he/she wishes to keep the goods.
- If the customer uses the right of withdrawal, he/she will return the goods together with all accessories as soon as possible and - if reasonably possible – in the original state and packaging and in any event within 14 days (from the date on which the client communicated his/her decision of revocation) to Tov Shop, in accordance with the instructions provided by Tov Shop.
- If the customer uses his/her right of withdrawal, all related costs for returning the goods will be paid by the customer. These costs can average up to €20,00. When returning the goods, the customer bears the risk for damage or loss. The burden of proof of proper execution of the right of withdrawal lies with the customer.
- If the customer has already paid a part or the total of the purchase price and the costs associated with the purchase, Tov Shop will refund this amount as soon as possible and no later than 14 days after the return or cancellation. Tov Shop reserves the right to withhold the reimbursement until Tov Shop has effectively recovered the goods, or until the customer has proven that he/she has actually returned the goods.
- If the package was damaged during shipping, you have the right to refuse the shipment if you can determine that the content is corrupted. If the delivered product is damaged, you should notify us immediately via klantendienst@TovShop.be. In this case Tov Shop will replace the damaged product without any charge. All costs for the returning of the product are in these cases on behalf of Tov Shop.
- When returning wine or other alcoholic beverages only unbroken and undamaged bottles in the original packaging will be taken back. As said, the customer bears the risk for damage or loss when returning the products.
- For hygienic reasons, cosmetic products with opened packaging (whether or not used) can’t be taken back under any circumstance. This also applies to other products that may be sealed because of health or hygienic reasons and cannot be sent back once they are opened.
- The customer cannot claim the right of withdrawal in case of the following agreements (if Tov Shop clearly reported this in the offer or at the conclusion of the agreement):
- Related to services of which the implementation began before the end of the withdrawal period and with the consent of the customer;
- Related to goods that are manufactured according to the customers specifications or goods that have clearly personal character or goods which can not be returned due to their nature or deteriorate or expire rapidly;
- Related to audio and video recordings or computer software of which the seal was broken by the customer;
- Related to newspapers, periodicals and magazines;
- Related to betting and lotteries;
- Related to alcoholic beverages of which the price has been agreed on at the conclusion of the agreement, but of which the delivery can only take place after 30 days if the actual value depends on fluctuations in the market;
- Related to services of accommodation, transport, catering and leisure time that have a specific completion date or period.
RETURNS FORM